Our Service Offerings

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At Lanzko, we revolutionize your claims operations to align with your business objectives and industry best practices. Our holistic approach addresses every aspect of your claims process, from workflow to organizational structure, ensuring maximum efficiency and effectiveness.

• Claims Process Reengineering: We redesign your claims handling processes to eliminate inefficiencies, reduce cycle times, and improve overall performance.
• Change Management and Implementation: We guide your team through transitions, ensuring smooth adoption of new processes and technologies.
• Strategic Roadmap Development: We create comprehensive, long-term plans that align your claims operations with your broader business goals.
• Organizational Restructuring for Claims Departments: We optimize your team structure to enhance communication, streamline workflows, and improve overall productivity.

Lanzko helps you navigate the complex landscape of insurance technology, identifying and implementing solutions that give you a competitive edge in claims management.

• Insurtech Vendor Evaluation and Selection: We assess and recommend the best technology partners to meet your specific needs and objectives.
• Digital Claims Solutions Assessment and Integration: We identify and seamlessly integrate digital tools that streamline your claims processes and enhance customer experience.
• AI and Machine Learning Implementation in Claims Processing: We leverage advanced technologies to automate routine tasks, detect patterns, and improve decision-making in claims handling.

We empower your decision-making with data-driven insights. Our analytics solutions provide clear visibility into your claims performance, enabling proactive management and continuous improvement.

• Data Analytics for Claims Insights: We transform your claims data into actionable insights, uncovering trends and opportunities for improvement.
• Claims Performance Dashboards Development: We create intuitive, real-time dashboards that give you a comprehensive view of your claims operations at a glance.
• KPI Definition and Tracking: We help you identify and monitor the most relevant performance indicators for your business, ensuring you stay on track to meet your goals.

Lanzko ensures your claims operations not only meet but exceed industry standards and regulatory requirements. We help you build a culture of compliance that mitigates risk and enhances your reputation.

• Best Practices Compliance: Lanzko offers customized claim file audits designed to comprehensively evaluate and improve claims operations. Our thorough process combines industry-recognized best practices with your internal guidelines to assess key areas such as coverage considerations, customer service, investigation thoroughness, and file management.
• Reinsurance Claim Audits: We meticulously review claim handling practices, reserve adequacy, and contract compliance to optimize reinsurance recoveries and enhance risk management for both cedents and reinsurers.
• Controls Review and Assessments: We evaluate your existing controls and recommend improvements to ensure robust risk management and compliance.