End-to-end claims improvement: streamline workflows, implement the right tech, ensure compliance, and empower your team – all with one expert partner.
Is your claims unit running at peak efficiency? Many insurers struggle with outdated workflows, siloed systems, inconsistent file quality, and rising loss adjustment expenses. In today’s market, simply working harder isn’t enough – you need to work smarter across the board.”
We take a 360° view of your claims operation. Our experts draw on best practices from across the industry and our own hands-on management experience. We’ll pinpoint where you can save time and money – whether it’s reengineering a process, retraining staff on best practices, or upgrading technology – and work with you to implement those changes seamlessly.
Lanzko maps out your current claim workflows, identifies bottlenecks and unnecessary steps, and redesigns the process to be lean and efficient. From FNOL (first notice of loss) to final settlement, we ensure every step adds value. The outcome: shorter cycle times and improved productivity.
Whether you’re installing a new claims management system or adding digital tools (like online portals or automation software), we ensure a smooth implementation. Our team’s extensive claims-handling background means we configure technology to fit your operation – not the other way around. The transition is managed with minimal disruption, so your team embraces the new tools.
Excellence means doing things right every time. We perform in-depth claim file audits (internal or TPAs) to measure quality against industry best practices and your standards. You get actionable reports highlighting strengths, weaknesses, and compliance gaps, from coverage analysis to reserving accuracy. This not only prevents leakage and bad faith risks, but builds a culture of continuous improvement.
We set up dashboards and KPIs that matter for your business. By tracking metrics like cycle time, closing ratios, indemnity spend, etc., you gain visibility into how improvements are impacting results. Our data-driven approach means you see the proof of performance – and we adjust strategies based on what the data tells us.
Each of these points addresses a facet of operations (process, tech, quality, metrics).
With Lanzko’s Claims Operations Excellence program, expect a leaner, more responsive operation. You’ll handle claims more efficiently (often at a lower cost per claim), deliver better service to policyholders, and be confident that your house is in order from a compliance standpoint.
In short: happier customers, fewer headaches, and a stronger bottom line.
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