Frequently Asked Questions

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Lanzko Claims Consulting stands out from other consulting firms due to our focus on data-driven solutions and our commitment to delivering measurable results.

Invest in process to understand how you operate and where the potential problems are – this is done not in a punitive sense but with an eye toward improving quality. It really goes back to the days of Edward Deming – who said “you can expect what you inspect” in other words to create more efficiency and better outcomes – you must measure and test – in the claims world – we call that auditing. When quality is improved – costs will go down – claims will be resolved faster and cheaper and the technology will help

Improve the internal review process to make it a part of the culture of producing a quality product. Getting claims handlers to focus on best practices could produce the most cost savings than any one single improvement. With a regular process to improve quality in place defects in process will be discovered, tested, and improved. Measuring these quality reviews and constantly striving to improve them will develop a culture of cost effective claims management – customers will be happy – regulators will be happy – and the bottom line will improve.

Sometimes people call it predictive modeling but I believe that term has been used to speak to a variety of issues that are not really the same. What I am talking about is taking the data in the system and making it available to claims handlers.  And now with the advancement of AI and Machine Learning - there really are better ways to using your own information. 

Lanzko Claims Consulting works with clients of all sizes, from small businesses to large corporations. We also work with non-profit organizations and government agencies.

The duration of an engagement with Lanzko Claims Consulting varies depending on the complexity of the project. We work with clients on both short-term and long-term projects.