Frequently Asked Questions

---

Lanzko Claims Consulting stands out from other consulting firms due to our focus on data-driven solutions and our commitment to delivering measurable results.

Choosing the right partner for claims technology implementation is crucial, and at Lanzko Claims Consulting, we bring the agility, deep expertise, and personalized service that large consulting firms often lack. Unlike big firms with rigid, standardized processes and high overhead costs, we provide a flexible, hands-on approach that adapts to your unique project needs. Our direct engagement ensures faster decision-making, tailored strategies, and lower costs, without sacrificing quality or efficiency. For claims leaders looking to maximize ROI and streamline operations, Lanzko Claims Consulting is the partner that puts your success—and your bottom line—first. to this item.

Invest in process to understand how you operate and where the potential problems are – this is done not in a punitive sense but with an eye toward improving quality. It really goes back to the days of Edward Deming – who said “you can expect what you inspect” in other words to create more efficiency and better outcomes – you must measure and test – in the claims world – we call that auditing. When quality is improved – costs will go down – claims will be resolved faster and cheaper and the technology will help

Improve the internal review process to make it a part of the culture of producing a quality product. Getting claims handlers to focus on best practices could produce the most cost savings than any one single improvement. With a regular process to improve quality in place defects in process will be discovered, tested, and improved. Measuring these quality reviews and constantly striving to improve them will develop a culture of cost effective claims management – customers will be happy – regulators will be happy – and the bottom line will improve.

Sometimes people call it predictive modeling but I believe that term has been used to speak to a variety of issues that are not really the same. What I am talking about is taking the data in the system and making it available to claims handlers.  And now with the advancement of AI and Machine Learning - there really are better ways to using your own information. 

Lanzko Claims Consulting works with clients of all sizes, from small businesses to large corporations. We also work with non-profit organizations and government agencies.

The duration of an engagement with Lanzko Claims Consulting varies depending on the complexity of the project. We work with clients on both short-term and long-term projects.