Frequently Asked Questions

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Lanzko is different because we specialize in insurance claims (this is all we do), and we deliver data-driven results instead of generic advice. Unlike big consultancies, our boutique size means you get seasoned experts who work quickly and adapt to your needs – no fluff or bureaucracy. And we don’t just tell you what to do; we partner with you to implement changes and make sure they stick. Your success is our priority, from start to finish.

Start by measuring where you are. We often say, ‘you can expect what you inspect’ – meaning regular audits and reviews are key​. Identify process bottlenecks and quality gaps through an audit, then address those with targeted improvements. It’s not about blaming; it’s about finding root causes and fixing them. Consistent attention to process quality will drive down costs, speed up resolutions, and improve outcomes. In short: measure, then improve.

Even with a modern claims system, AI can add another layer of efficiency. For example, AI can quickly triage claims, flag potential fraud, or predict which claims might escalate. Lanzko helps identify these opportunities in your existing environment. We don’t push tech for tech’s sake – we pinpoint where AI can make a real difference and help you implement it in a controlled, measurable way.

Invest in process to understand how you operate and where the potential problems are – this is done not in a punitive sense but with an eye toward improving quality. It really goes back to the days of Edward Deming – who said “you can expect what you inspect” in other words to create more efficiency and better outcomes – you must measure and test – in the claims world – we call that auditing. When quality is improved – costs will go down – claims will be resolved faster and cheaper and the technology will help

Improve the internal review process to make it a part of the culture of producing a quality product. Getting claims handlers to focus on best practices could produce the most cost savings than any one single improvement. With a regular process to improve quality in place defects in process will be discovered, tested, and improved. Measuring these quality reviews and constantly striving to improve them will develop a culture of cost effective claims management – customers will be happy – regulators will be happy – and the bottom line will improve.

Decision+ is our proprietary approach to managing litigated claims. It emphasizes collaboration and proactive decision-making to avoid the usual delays of litigation. Instead of fighting in the dark, it gets your claims team and attorneys on the same page, focuses on key decision points, and drives the case toward resolution faster and more cost-effectively. Think of it as a playbook to streamline litigation and cut through the noise.

Sometimes people call it predictive modeling but I believe that term has been used to speak to a variety of issues that are not really the same. What I am talking about is taking the data in the system and making it available to claims handlers.  And now with the advancement of AI and Machine Learning - there really are better ways to using your own information. 

Lanzko Claims Consulting works with clients of all sizes, from small businesses to large corporations. We also work with non-profit organizations and government agencies.

The duration of an engagement with Lanzko Claims Consulting varies depending on the complexity of the project. We work with clients on both short-term and long-term projects.