Smarter Claims, Faster Results.

We help insurance carriers transform their claims operations and unlock new efficiencies with practical consulting and targeted AI solutions.

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Is Your Claims Operation Holding You Back?

In today’s competitive insurance market, an inefficient claims department can be a major liability. Long cycle times, high operational costs, and struggles with compliance not only hurt your bottom line but also impact customer satisfaction. Many organizations know they need to modernize but face challenges with integrating new technology, managing change, and ensuring their teams can adapt.

At Lanzko, we specialize in solving these problems. With a deep focus on Property & Casualty (P&C) claims, we understand the complex balance between innovation, risk management, and operational reality. We don’t just recommend technology; we help you build better workflows that deliver real, measurable results.

How We Help

We offer focused consulting engagements designed to solve specific operational problems in claims departments. No long-term contracts. No software sales. Just practical expertise applied to your real challenges.

Claims Operations Consulting
We help you redesign workflows, eliminate bottlenecks, and improve cycle times without adding headcount. Our approach starts with shadowing your team and analyzing your data to find where time and quality are actually being lost.
  • Workflow analysis and redesign
  • Cycle time reduction strategies
  • Capacity planning and resource allocation
  • Process documentation and standard operating procedures
Technology & AI Enablement
We help you prepare for AI and new technology by fixing the workflows and data quality issues that will determine whether your investment succeeds or fails. We also build custom micro-solutions when off-the-shelf tools don't fit.
  • AI readiness assessment and planning
  • Workflow preparation for automation
  • Data quality improvement for AI training
  • Custom micro-solution development (see Lanzko AI Innovations)
Audit & Quality Assurance
We design QA programs that actually improve outcomes, not just catch errors. Our approach focuses on actionable feedback, root cause analysis, and building quality into the workflow rather than inspecting it in after the fact.
  • QA program design and implementation
  • File review frameworks and scoring methodologies
  • Root cause analysis and corrective action planning
  • Quality metrics that drive behavior change
Billing & Payment Recovery
We help you recover money you're leaving on the table—whether it's medical bill review, subrogation, salvage, or vendor billing errors. Our focus is on building sustainable processes, not one-time audits.
  • Medical bill review process optimization
  • Vendor billing audit and error detection
  • Payment accuracy monitoring
  • Cost containment strategy and implementation
Litigation Management
We streamline the handoff between claims and litigation and help you build systems that don't rely on heroic effort from individual adjusters.
  • Litigation referral criteria and workflows
  • Defense counsel management and panel optimization
  • Recovery process improvement
  • Vendor performance metrics and oversight
Client Recommendations
What our clients say about working with Lanzko

“Marc played a vital role in helping me reshape my department to be more efficient, effective and client friendly...”

“Marc's focus, creativity and energy spurred the success of our efforts. With his understanding of what IT can do...”

“Lanzko has established a sophisticated and effective methodology for assessing claims management and related controls...”

Your Trusted Partner in Claims Transformation

Claims transformation only works when the operating model improves, not just the technology. We help you diagnose what slows performance, design changes your team can run, and support implementation so the results stick.

You get a practical partner that brings deep claims experience, clear delivery, and a hands-on approach that minimizes disruption.

Decades of Claims Experience

Our consulting is backed by over 25 years of hands-on experience leading and transforming insurance claims organizations.

Practical, Not Theoretical

We provide practical, build-oriented solutions designed to be implemented quickly and deliver measurable results.

An Invaluable Ally

We act as an extension of your team, guiding modernization with minimal disruption.

Our Proven Methodology

A structured approach to delivering measurable results

Consulting methodology

Ready to Build a World-Class Claims Operation?

Schedule a free, no-obligation consultation to discuss your specific needs and learn how Lanzko can help.

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