Operational Problem-Solvers
for the Insurance Industry

Founded on a Simple Premise

Lanzko Claims Consulting was founded by Marc Lanzkowsky, a claims executive with over two decades of experience in the trenches of insurance and risk management. After leading claims organizations and managing complex operational turnarounds, he saw a recurring problem: most claims departments weren’t struggling because they lacked technology, but because their underlying processes were broken.

He started Lanzko with a clear mission: to help insurance companies solve real-world problems in claims workflow, quality, and efficiency. We’re not a software vendor or a long-term retainer firm. We are hands-on, operational problem-solvers who know how to diagnose what’s wrong, design practical solutions, and implement them quickly.

How We Work

We Listen and Learn

We shadow your team, review your data, and ask a lot of questions. No sales pitch. No predetermined solution.

We Design a Practical Solution

We design a solution that fits your environment and your team, whether it’s workflow, QA, or readiness for new technology.

We Help You Implement It

We work alongside your team to make the change stick, with training and support built into the engagement.

Our Guiding Principles

Responsible AI & Governance

We prioritize transparency, data security, and governance. We don’t build black box solutions or bypass IT risk management. If AI isn’t the right answer, we’ll tell you.

Better Processes, Not Just More Tech

Technology is a tool, not a silver bullet. We recommend it only when it solves a specific problem and delivers clear, measurable value.

Two Practices, One Complete Solution

To provide a complete solution for our clients, Lanzko operates through two distinct but connected practices:

Lanzko AI Solutions

Handles custom-built technology. When off-the-shelf tools don't fit, we build targeted AI micro-solutions that automate workflows and solve specific problems.

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Lanzko Claims Consulting

Handles strategy, process, and operations. This is where workflow optimization, quality programs, and operational improvements are designed and implemented.

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Marc Lanzkowsky, JD

Founder & Executive Managing Director

Marc Lanzkowsky is an experienced claims and operations executive with more than 25 years of experience in the insurance and risk management industry. He has a proven track record of leading successful claims organizations, managing complex litigation portfolios, and designing technology-enabled process improvements for carriers, TPAs, and self-insured programs. Marc founded Lanzko to apply his practical, build-oriented approach in a focused, hands-on way. He combines deep operating experience with a selective and strategic use of automation and AI to help clients achieve measurable and sustainable improvements.

Learn more about Marc on LinkedIn

Ready to Work Together?

Let’s discuss how Lanzko can help you build better processes and achieve your claims transformation goals.